IT Services for the Legal Industry

Remote Support Plan

Remote Support Plan

in Uncategorized

Drastically reduce your Practice’s IT costs and limit potential downtime with our cost-effective Remote Support Plan.

By signing up for our Remote Support Plan, you will have complete peace of mind that your IT equipment and technical services are covered and expert support is only a quick call or email away.

Our Remote Support Plan is proactive and supports preventative measures to ensure smooth running of your IT requirements and feature the following:

Remote Support Plan

Remote, phone & email support All-in-one

  • Remote Support

    When a problem arises you can contact us and we will login remotely and solve the problem. 80% of IT problems can be resolved remotely

  • Phone & Email Support

    For any IT related questions that arise, you can contact us via phone or email and we will answer your question. If the problem cannot be answered, we will organise a suitable time and login remotely

  • Proactive Maintenance

    This service includes proactive virus protection and update management

  • Priority IT Support

    Our remote support customers receive access to our direct ticketing system for priority IT support.

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Optional Add-ons

Our optional add-ons are charged at a reduced rate and are covered under the plan

  • Secure Email

    Email Encryption, Secure File Sharing and Advanced Message Control

  • Managed Online Backup
  • File Synchronisation
  • Office 365
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  • Support times are 9:00am to 5:00pm Monday to Friday excluding bank holidays
  • This service is charged monthly and can be cancelled at any time with notice or penalty
  • Fixed pricing controls budgets and eliminates unexpected costs

Onsite IT service calls are not included with the Remote Support Plan and are charged at a reduced rate per call.